This article gives an over-view of quality function deployment (QFD) aimed mainly at people new to QFD. It includes a complete introduction to QFD, information on QFD research in the United Kingdom, other information sources and recommendations for further reading.
It aims to promote the use of QFD techniques by providing a source of appropriate information and advice to potential and existing users.
The following House of Quality (QFD) tutorial is intended to give an overview of the Quality Function Deployment decision-making process. The tutorial details the basic construction of the House of Quality matrix, and provides simple examples on the intended use of the matrix.