Every executive today faces the challenge of improving employee performance. Employee performance excellence is not a one time event, but rather an ongoing ever-evolving process. Through this improvement, executives expect productivity to rise and costs to decrease. In business terms, better performance often translates into better customer relationships and therefore increases revenues and profitability. However, many executives are frustrated that they cannot reach their desired level of employee performance. Employees’ commitment to their companies and products is not at the optimal level. This White Paper addresses the question of performance drivers at the root cause level.

The Baldrige Education Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as the model for performance excellence, the Criteria represent a common language for communication among organizations for sharing best practices. The Criteria are also the basis for the Malcolm Baldrige National Quality Award process.

The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as the model for performance excellence, the Criteria represent a common language for communication among organizations for sharing best practices. The Criteria are also the basis for the Malcolm Baldrige National Quality Award process.