Products:

• Certified Quality Manager Handbook (2nd edition)
• Certified Manager of Quality/Organizational Excellence Refresher Course
• Quality Improvement Handbook
• Principles of Quality Costs (3rd edition)
• The Quality Management Forum

Workshops:

• Cost of Quality Workshop (half day, one day, and two day versions)
• Certified Manager of Quality/Organizational Excellence Refresher Course (three day workshop)

• Services:

• Update to the Certified Quality Manager Course materials
• Annual Quality Management Conference
• Review and submit Fellow nominations
• Develop qualified instructors for the Quality Manager Refresher Course
• Update and grade Certified Quality Manager Exam
• Provide input to update the Certified Quality Manager Body of Knowledge
• Host Exams at QMD Annual Conference
• Submit QMD members for awards and recognition
• Coordinate activities of volunteers
• Display the QMD booth at conferences and other events
• Solicit information for posting on our web site
• Peer-review articles for future publication
• Maintain a speakers list

We also provide basic information on the following topics:

• Leadership - Developing leaders
• Teams - Project management, kaizen blitz, natural teams, self-directed work groups, and virtual teams

• Strategic Planning:

• Processes (traditional, Hoshin planning, scenario planning, future search)
• Strategic management

• CustomerFocus:

• Voice of the customer (VOC)
• Quality Function Deployment (QFD)
• Measuring and using satisfaction data
• Customer service management
• Relationship management

Improvement tools:

• seven basic QC tools, seven management tools, 6 sigma, lean, theory of constraints, and benchmarking
• Metrics - Cost of quality, and balanced scorecard
• Baldrige - Use of criteria for driving organizational improvement

Supplier/supply chain management

Management:

• Knowledge management
• Quality managemenht systems (ISO series)
• Topics on Deming's System of Profound Knowledge - Psychology, systems thinking, variation, and learning theory
• Project management
• Process management

Training and development:

• Integrating e-learning and other training delivery methods
• Organizational development
• Speaking the language of senior management