Organizational Excellence
Mission: To support and promote international excellence models (Baldrige, EFQM and others) to help businesses, hospitals and schools reach higher levels of performance.
Goals:
- Contribute to a body of knowledge about excellence models
- Promote the use of international, national and local excellence programs
- Share case studies and success stories about performance excellence
- Explain how traditional quality methods and tools integrate with excellence models
What is Organizational Excellence?
It refers to an integrated approach to organizational performance management that results in,
- Delivery of ever-improving value to customers, investors and stakeholders, contributing to organizational sustainability
- Improvement of overall organizational effectiveness and capabilities
What Characterizes Excellent Organizations?
- Perform excellently against a known external standard
- Perform excellently in relationship to where they were at some earlier point in time
- Are judged by informed observers to be doing substantially better qualitatively than other comparable organizations
- Are doing whatever they do with significantly less resources than is assumed are needed to do what they do
