Chair - Prashant Hoskote, Director and Group Head of Quality and Service Excellence, MAX India,phoskote@maxindia.com

Mr. Hoskote has over 20 years of international experience with Quality Methods and Excellence Models. His role at MAX India focuses on driving a Quality and Service Excellence agenda across all group companies, including The Max Performance Excellence Framework (Baldrige-based), Six Sigma, Lean, Customer focus, and Service and Product standards. Previously he served as Senior Vice President and Head of Customer Experience and Quality at Mashreqbank based in Dubai, UAE and held senior positions at Standard Chartered Bank and The Taj Group of Hotels. He has also been an assessor for the Tata Business Excellence Model.

U.S. Contact - Denis Leonard, Ph.D., Denis Leonard, ASQ Fellow, CMQ/OE, CQA, CSSBB, President-Business Excellence Consulting, leonard_denis@yahoo.com

Dr. Leonard has degrees in Construction Engineering and E

 ducation in addition to an M.B.A. and Ph.D. in Quality Management. He is co-author of, The Executive Guide to Understanding and Implementing The Baldrige Criteria. A former Professor of Quality at the University of Wisconsin, he has experience in Management, Engineering, Training and Auditing, with expertise in Strategic and Operational Quality Improvement. His work has achieved national, Quality, Environmental and Safety Awards for clients.

International Contact (United Arab Emirates) – Sunil Thawani to ASQ Country Counselor, ASQ Fellow and Jury member Dubai Quality Awards. qualityindeed@gmail.com

Mr. Thawani, an Engineer with MBA, is a leading management professional with over 30 years experience with Total Quality Management, Business Excellence, Corporate Governance, Management Systems, Reengineering, Six Sigma, and Service Excellence, in various industries - Government, Logistics, Banking, Real Estate, Petroleum and Steel. He is an expert on the EFQM excellence model and the author of, Business Excellence Awards – Strategies for Winning. Sunil serves as Member of the Jury, Dubai Quality Award and is Chairman, Continual Improvement sub group, Dubai Quality Group.