This book provides a guide to the Baldrige Criteria for executives or managers new to quality, or to organizations interested in introductory information. National, regional, state, and local quality award organizations will particularly benefit from this book by providing it as a resource to their examiners and to companies wanting to become involved in the Baldrige award process.

Companies that have internal quality awards or self-assessments will also find this to be an invaluable resource. So that this book is a complete guide to the Baldrige Criteria, the authors have provided the criteria, outline, and values in appendices for the reader's convenience.

The authors have been examiners with the Malcolm Baldrige National Quality Award, the Texas Award for Performance Excellence and Wisconsin Forward Award. They also bring years of experience as quality managers, consultants, professors and researchers.

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