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The Quality Management Division is dedicated to advancing quality management information solutions and support through our quality management conference and website and Forum.
| QMD Mission |
Convey lifelong quality related knowledge through information methods and tools that add value to organizations, society and individuals.
| QMD Vision |
Engage people, organizations and communities in continual improvement.
Keeping Score: Using the Right Metrics to Drive World Class Performance
Keeping Score: Using the Right Metrics to Drive World-Class Performance ensures that you look at the right measurements. Following a Baldrige approach, Mark Graham Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. He contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees - pinpointing the vital few key measures is the key to success.
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