Anyone beginning a benchmarking project will appreciate the quick and easy-to-understand explanation provided in this new book.
The first part of the book provides a guide to the language of benchmarking and answers some commonly asked questions including: 

-How does a practice relate to a metric?
-What are best practices?
-What is the difference between a benchmarking process and a benchmarking system?
-What is the benchmarking code of conduct?

For more information or to purchase this book click here.