American Customer Satisfaction Index Contributed by: Robert Zimman

The Center for Customer Focus has dedicated the past 25 years to helping clients increase their competitive advantage. With our research at leading business schools across the nation, we combined the disciplines of marketing and organizational development resulting in innovative business tools.

Customer Satisfaction Measurement Association is an association of companies that conducts benchmarking studies to identify practices that improve customer satisfaction and the overall operations of members.

DRM Associates sponsors a Product Development Forum , a source of information, resources and links on NPD.

Creating a strong network of professionals who are committed to building their service skills while creating strong service strategies within their organizations.