Chief Customer Officer : Getting Past Lip Service to Passionate Action

Customer Loyalty: How to Earn It, How to Keep It

Customer Mania! It's Never Too Late to Build a Customer-Focused Company

Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

Customer-Focused Quality: What to Do on Monday Morning

Fundamentals of Customer-Focused Management: Competing through Service

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

Raving Fans: A Revolutionary Approach To Customer Service

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Whale Done! The Power of Positive Relationships

Becoming a Customer-Focused Organization (Paperback)

Best Practices: Building Your Business with Customer-Focused Solutions by Arthur Andersen, Robert Heibeler, Thomas B. Kelly, and Charles Ketteman (Paperback - May 18, 2000)

Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed

Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers (Hardcover)

Customer-centered Growth: Five Proven Strategies For Building Competitive Advantage

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series) (Hardcover)

Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs (Hardcover)

Raving Fans: A Revolutionary Approach To Customer Service

The Customer-Driven Company: Moving from Talk to Action

The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience