American Society for Quality - Quality Management Division
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Books - Customer Focused
Chief Customer Officer : Getting Past Lip Service to Passionate Action
Customer Loyalty: How to Earn It, How to Keep It
Customer Mania! It's Never Too Late to Build a Customer-Focused Company
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Customer-Focused Quality: What to Do on Monday Morning
Fundamentals of Customer-Focused Management: Competing through Service
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Raving Fans: A Revolutionary Approach To Customer Service
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Whale Done! The Power of Positive Relationships
Becoming a Customer-Focused Organization (Paperback)
Best Practices: Building Your Business with Customer-Focused Solutions by Arthur Andersen, Robert Heibeler, Thomas B. Kelly, and Charles Ketteman (Paperback - May 18, 2000)
Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers (Hardcover)
Customer-centered Growth: Five Proven Strategies For Building Competitive Advantage
Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series) (Hardcover)
Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs (Hardcover)
Raving Fans: A Revolutionary Approach To Customer Service
The Customer-Driven Company: Moving from Talk to Action
The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience
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