2011 Video Files & Podcasts

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2011 Video Files & Podcasts

2011 Video Files & Podcasts

  • Steve Bogar

    Quality Audit and Performance Excellence


  • Sandy Miller

    Leadership: Getting and Giving the Call to Action

    In today’s work environment there can be a lack of enthusiasm for answering the boss’ call to action. This presentation will explore the lack of willingness phenomenon from the perspectives of both boss and employee.


  • Jane Keathley

    Innovation and the Quality Manager of the Future

    As innovation plays an increasingly important role in the successful business, the quality management professional has an opportunity to align with this shift in focus by advancing quality management knowledge, methodologies, and expertise to innovation management. This presentation will explore the transition of the Quality Manager role to one of Innovation Manager.


  • Timothy Foran

    Are You Getting the Most Out of Source Inspection?

    Source inspection prevents discrepancies from entering your facility. Case studies from Lockeed Martin, Raytheon Global Hawk and Flexco will be presented demonstrating the use of risk analysis, trending, and supplier assessment in managing supplier quality.


  • Anton Camarota

    Servicize Me!

    The elements of the servicizing model include strategies, business mission, and core competencies. However, the most important element of servicizing is the core assumptions that managers make about their stakeholder expectations. Barriers to implementing this model as well as the benefits it can offer stakeholders are explored, and several success stories are presented.


  • Jonathon Andell

    Managing the Wastes Out of Cyber-Processes

    This presentation introduces an approach to understand and quantify the work that takes place at computers, hand-held data entry devices, and other “cyber” tools. A new way of making these processes more effective and efficient using existing quality tools will be discussed.


  • Pat Sciarappa

    Creating a Culture of Continuous Improvement—Part 1

    Excellent organizations connect their leaders, culture, employees, and processes to deliver the best services to customers. Examples of world-class practices and activities, which can be adapted to your organization to help keep your existing workforce competitive in a world of continuous change, will be discussed.


  • Morgan Palmer

    Bridging the Gap Between PLM and Change Management

    Attendees will gain an understanding of how QMS functionality is ideal for managing change and how, through the use of Change Management, quality is linked throughout the product lifecycle as opposed to just the end product and is tracked at design, production, suppliers, and post-production—providing a real-time quality benchmark at every step of the process.


  • Peter Merrill

    The Paradox in Building a Culture of Innovation

    How do we create a culture of innovation? Successful innovation has two distinct sets of behaviors that are needed in an organization. The strategies which have been adopted to overcome the ‘two culture paradox’ will be explained. Tools to assess the organization’s innovative capability to identify the strategy which fits best will be discussed. As innovation plays an increasingly important role in the successful business, the quality management professional has an opportunity to align with this shift in focus by advancing quality management knowledge, methodologies, and expertise to innovation management. This presentation will explore the transition of the Quality Manager role to one of Innovation Manager


  • JD Marhevko

    Strategic Planning and Execution using Lean Tools

    This is a hands-on, high-level, walk through session of how to utilize Lean Six Sigma (LSS) tools at the organizational level. The discussion takes the participants through a DMAIC process where they Define their key objectives via the simplified use of a strategic planning/goal setting matrix. They then identify what their key Measures will be and will draft samples pertinent to their business settings. During this session, participants will review LSS Analysis tools that have been successfully applied across a variety of industry and service sectors. The course then discusses the act of Improvement to enable the achievement of their defined objectives. Lastly, the concept of Control will be reviewed to show participants some methods of how to review and ensure that executed improvements achieve
    and/or hold the gains that were made.



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