Paul Armstrong

Quality Managers need to preserve the intellectual assets of their organization, continually identify best practices and develop ideas and expertise to improve their processes. This presentation  developed the types of knowledge transfer (e.g. serial, experts, near, far and strategic) and the interpersonal methods that managers should be using for each of those types. This is not about the database but about how to set up strategies that effectively and efficiently capitalize on the way individuals and organizations naturally shape experience to maximize preserving and growing organizational knowledge and application of that knowledge to improve performance. This was an interactive session, wherein participants had the opportunity to apply the material to their organizational situation and develop draft strategies.

Denis Leonard

This presentation will define traits that characterize leadership in quality management. The approach is the result of a review of literature related to research and discussion papers on quality management and its associated leadership characteristics.

J.R. McGree & Peter

In this interactive presentation, participants will receive an overview of the four key elements necessary to create and sustain a high performance mentality and process throughout any organization. The presenter will focus on the role of organizational Leadership to create, emulate, communicate and reinforce the non-negotiable strategies necessary to sustain business success.

JD MARHEVKO
This is a hands-on, hign level walkthrough session of how to utilize Lean Six Sigma (LSS) tools at the organizational level. The discussion takes the participants through a DMAIC process where they Define their key objectives via the simplified use of strategic planning/goal setting matrix. They then identify what their key Measures will be and will draft samples pertinent to their business settings. During this session participants will review LSS analysis tools that have been successfully applied across a variety of industry and service sectors. The course then discusses the act of improvement to enable the achievement of their defined objectives. Lastly, the concept of control will be reviewed to show participants some methods of how to review and ensure that executed improvements achieve and/or hold the gains that were made.

Wayne Paupst

The certified quality auditors (CQA) refresher is designed for the professional who conducts various system, process, and products audits, both internally and externally to establish industry standards. This interactive course will examine the elements contained in the CQA Body of Knowledge. An emphasis of practical application of audit practices which support quality improvements system will be studied. Practice test questions provide the basis for Body of Knowledge; along with test taking strategies to assist those who might not have taken structured and timed exams for a while.

Frank Garcia

Once the lean principles such as value mapping, set up time reduction, cellular manufacturing, and layout improvement have been applied to manufacturing processes,then it’s time to automate. Learn how to avoid being trapped by poor material flow by selecting the proper automation strategy to fit the new system.

Joe Goodman

Organizations in highly regulated industries continue to face pressure to maintain the highest level of quality. The presence of software solutions has progressed gradually from tactical point solution to complete, enterprise-level solution offerings. Many organizations now receive benefits from these enterprise-level quality systems which extend across multiple areas of the manufacturing process.

JD Sicilia

JD Sicilia, a member of the Senior Executive Service, was appointed as Director, Department of Defense (DoD) Lean Six Sigma (LSS) Program office on September 30, 2007. The LSS Office is tasked to oversee and direct the largest deployment of Lean Six Sigma ever attempted; drive DoD-wide LSS activities; rigorously track results; provide training; assist the Department in establishing and growing its program; and ensure the Office captures the best business practices Enterprise-wide. Prior to joining the Office of the Secretary of Defense staff, Mr. Sicilia served as the LSS Deployment Leader for the Defense Intelligence Agency (DIA). Prior to joining the DIA, Mr. Sicilia served in the United Stated Army. He retired from active duty as Lieutenant Colonel after 21 years of service. Mr. Sicilia earned a Master’s Degree in Education from Boston University.

Sandy Miller

This presentation will be an interactive look at using Measurement System Analysis (MSA)to manage the people side of the business. Part of this presentation will be an audience participation exercise in scoring 3 appraisals in order to show the difference in a small homogeneous population.

Shane Yount

In this interactive presentation participants will receive an overview of the four key elements necessary to create and sustain a high performance mentality and process throughout any organization. The presenter will focus on the role of organizational leadership to create, emulate, communicate and reinforce the non-negotiable strategies necessary to sustain business success.

Ray Hanson
In this session, Strategies to utilize diverse perspectives within a dynamics corporate culture will be explored. Participants will learn techniques used to clarify and achieve alignment quickly enough to create effective and attainable Project Scopes or Mission Statements. Attendees will walk away with strategies for reaching consensus without subjugating diversity.

Jay Morello

This presentation will take participants through a case study of a company journey to move its quality management system from a compliance focus to that of total customer satisfaction. The key to success is employing a wide range of quantitative and qualitative metrics.

Joe Stough

Joe Stough is a visionary and strategist behind the IMPACT ERM Suite of Solutions, the flagship product for Syntex Management System, Inc. With a professional background in large-scale database software design and a graduate degree in Applied Statistics from University of California, Stough founded Syntex on the premise that a unique opportunity existed to combine the disciplines of enterprise-level business software design and advanced statistical analysis.

Now with a rapidly growing “collective” date set of hand, Strough’s primary focus is to capture this unique opportunity afforded by applying statistical methods to mine valuable findings from the date. As recognition for this leadership and vision in Houston, TX, Stough received the 2003 Earnst & Young Entrepreneur of the Year Award for the Technology & IT services sector.

Milt Krivokuca

John Cachet

Carolyn Sweetapple

This presentation is intented to provide a frame work for applying six sigma principles when change occurs in unconventional and inspirational sources. This concept will be articulated via a discussion of an improvement of laboratory turnaround times at a community hospital.

Issac Sheps

Organizations should recognize corrective actions as a mini profit centers-opportunity to ebb the financial flow resulting from costly errors and risk-laden processes. This session presents tools and tips for improving corrective action efficiency and increasing management buy-in, including: investigative approaches: justification and resource allocation; and verifying effectiveness of the corrective action process.

Denise Robitaille

Learn how to overcome the internal resistance to changing organizational processes through the corrective action initiatives. Senior managers sometimes lack the information to better leverage CA activities. This presentation will focus on tools and tips to gain that support.

Pankaj Panchmatia

People are a fundamental component within any successful developing organization. In this presentation the people and their impact on organizational success in quality will be discussed. The model of people involvement from beginning to the end in any quality system is key to delivering the ultimate results.

Karen Rawson

This presentation discussed TL9000 in relation to ISO 9001:2008 and the 90 "TL adders" plus measurement reporting requirements. Attendees learn how the spirit and intent of these TL adders are intended to support QMS and improve quality and prove beneficial to organiztions outside the telecommunications industry.

Peter Merrill

This session will introduce a Roadmap which provides direction for moving to an innovative culture. Discovering unique market opportunities which will be of mutual benefit to you and your customers. This presentation provides the basis for developing breakthrough innovations that allow the connection of these different market environments.

Heather McCain

James Levitt
Dr. James Levett is a Chief Medical Officer at Physicians’ Clinic of Iowa. Dr. Levett has for the past 20 years been actively working in the areas of process management excellence, outcomes research, and implementation of quality management system principles in health care organizations.

Dr. Levett Currently serves as Chair of the Healthcare Division of the America Society for Quality and is the Advisor for the Society of Thoracic Surgeons (STS) on the Relative Value Update Committee of the AMA. He is a past President of the Iowa Society of Thoracic Surgeons, and served as a National Examiner for the Baldrige National Quality Award Program in 2003 and 2004. Dr. Levett graduated cum laude from Carleton College, earned his medical degree from the University Of Iowa College Of Medicine.

Judy Ploy

The Research-based concepts of Dr. Taibi Kahler’s Process Communication Model provide the basis for leaders to communicate clearly with others and help them meet their motivational needs. Learn how to build more trusting and productive relationships leading to greater performance and productivity.

George Beam

Reliable performance metrics are acquired by using two or more methods of date collection and/or research designs. This session will explore methods of data collection and research designs used to generate information about behaviors and result which can produce reliable performance metrics from various related data sources

Jackie Hall

Now more than ever, strategic thinking is required in board rooms, leadership teams, and organizational change initiatives. This session will guide participants through practical strategies to create an environment that fosters strategic thinking, and tools to stimulate strategic thinking. Attendees will have an opportunity to explore how to use these tools and techniques.

Forrest Beryfogle

In the business management governance system, metric improvement needs pull for the creation of Project DMAIC (P-DMAIC) improvement efforts which truly integrates Lean and Six Sigma as tools in roadmap's execution so that, upon completion, the business as a whole benefits. This session discusses strategies for developing a P-DMAIC

Joe Stough

Dan Prock